Blizzard Authenticator
From WoWWiki
Blizzard Authenticator is a small device (fits easily on a keyring) that enables you to secure your account by an additional code, consisting of 6 digits.[1][2]
Contents |
Technical Specs
This device is a custom manufactured VASCO Digipass GO 6 device.
- Weight: 14 grams
- Dimensions: 9,8 x 25,9 x 62,7mm
- Display: high contrast 8-characters LCD
- Keypad: one-button
- Real-time clock to provide time value to DIGIPASS algorithm
- Supported crypto algorithm: DES, 3DES and AES
- Supported algorithms: DIGIPASS time and event based & OATH event based (on demand)
- Battery: non-replaceable, lifetime expectancy 7 years[3]
Logins affected by the authenticator
Technical Issues
Blizzard Authenticator can stop working as intended, showing a "Disabled" message on the display instead of the random 6 digits code, becoming useless. The button becomes unusable and the displayed message will not disappear.
To log back and remove Blizzard Authenticator from your account you need to contact World of Warcraft billing department providing this info:
- Your full real name.
- Your full address including postal or zip code.
- Your full email address (currently registered on the account).
- Your account name.
- The authentication key used to create the account.
- Your Secret question and answer.
- The last 4 digits of the credit card used on the account plus the expiration date OR the full code of a gamecard activated on the account.
- A legible fax, scan or photo of a piece of government-issued photo identification, such as a passport or driving license matching the first and last name of the registered account owner.
- A legible fax, scan or photo of the Authenticator token, with the code on the back fully visible.
The Blizzard Authenticator has 2 months warranty. If you need to replace unworking Blizzard Authenticator you need to post Authenticator in question, along with a print out of the order form from the Blizzard Store account management page as a proof of purchase to the world of warcraft billing postal address of your region.
For Europe
- Blizzard Entertainment Europe
- Billing Support
- TSA 60 001
- 78143 Vélizy Villacoublay Cedex
- France
There are reports on the official forums [1] [2] about other authenticators malfunctions like being stuck on the 6 digit code or generating random letters+numbers codes that doesn't work. The one on the picture to the right worked for 2 weeks before it malfunctioned.
References
- ^ http://www.blizzard.com/us/press/080626-auth.html
- ^ http://eu.blizzard.com/en/press/080626-ba.html
- ^ http://www.vasco.com/documents/literature/pdf/VASCO_DP_GO6_brochure.pdf
External links
US Blizzard Support Blizzard Authenticator FAQ EU Blizzard Support Blizzard Authenticator FAQ EU Blizzard Store Purchase the Blizzard Authenticator US Blizzard Store Purchase the Blizzard Authenticator
